Online Therapy

Online Therapy with Dr. Heilman

Picture of a laptop for the section of Dr. Heilman's website entitled Online Therapy

The shift to online therapy has transformed the way we access mental health support. While virtual sessions were once a rarity, they have now become a trusted and effective way for many individuals to receive therapy. Like many therapists, I initially wondered if online sessions could truly replicate the experience of in-person therapy. While it’s not identical, research consistently shows that teletherapy can be just as effective as in-person sessions for most people.

Online therapy offers greater flexibility, accessibility, and convenience—eliminating commute times and making it easier to fit therapy into a busy schedule. It also provides the added convenience of allowing clients to connect from the comfort of their own space.

I regularly meet with clients online through the secure, HIPAA-compliant video platforms Zoom for Healthcare and Orchid to ensure confidentiality and a seamless experience. Sessions require a stable internet connection, a microphone, and a webcam (a computer or tablet is ideal). Whether you prefer to meet exclusively online or just occasionally for convenience, virtual therapy can be a valuable option.

Interested in getting started? Contact me for an initial consultation session, and let’s explore if online therapy is the right fit for you.

Frequently Asked Questions:

Yes—online therapy has been shown to be highly effective for many individuals and concerns. Numerous studies indicate that virtual therapy can be just as beneficial as in-person sessions, particularly for issues like anxiety and depression. A growing body of research continues to support the use of teletherapy, highlighting its ability to help clients make meaningful progress from the comfort of their own space.

However, online therapy may not be the best fit for everyone or every situation. The decision to pursue virtual sessions should be based on individual needs, preferences, and clinical considerations. If you’re unsure whether online therapy is right for you, I’d be happy to discuss your options and help you determine the best approach for your care.

Traditionally, mental health professionals have been restricted to practicing within the state where they are licensed. However, as therapy has evolved—especially with the rise of telehealth—new regulations have been developed to increase accessibility while maintaining ethical and legal standards. As a PSYPACT-authorized psychologist, I have the ability to provide online therapy across multiple states, giving clients greater flexibility in receiving care.

PSYPACT (the Psychology Interjurisdictional Compact) is an agreement that allows licensed psychologists to provide teletherapy across participating states without needing separate licenses in each one. This means that if you live in a PSYPACT-approved state, I can legally and ethically provide online therapy services to you. The goal of PSYPACT is to improve access to psychological care, especially for individuals who may move between states frequently or live in areas with limited mental health resources.

If you’re unsure whether your state participates in PSYPACT, feel free to reach out. I’d be happy to discuss whether online therapy is an option for you and answer any questions about how this works.

Below are my PSYPACT credentials:

For many people, choosing online therapy is a matter of personal preference. Some find it to be a convenient and effective way to access care, while others prefer the experience of in-person sessions. However, online therapy may not be the best option for everyone, particularly in situations where in-person support is strongly recommended.

Virtual therapy may not be appropriate if:

• You are experiencing serious thoughts of self-harm or suicide

• You have thoughts of harming others

•You are at risk of a mental health crisis that requires immediate intervention

• You are experiencing untreated symptoms of psychosis

•Your treatment involves specialized in-person therapies (e.g., Somatic Experiencing)

If any of these apply to you, and you have access to in-person care, seeking support in a traditional therapy setting may be in your best interest. If you’re unsure whether online therapy is right for you, I’d be happy to discuss your options and help determine the best path forward.

Online therapy offers a range of advantages, making mental health support more accessible and convenient. Here are a few key benefits to consider:

Greater Convenience – Virtual sessions eliminate the need for commuting, making it easier to attend therapy consistently, even with a busy schedule.

Increased Accessibility – Online therapy provides access to care for those in rural areas, individuals with mobility challenges, or those who struggle to find local providers.

More Comfortable for Some – Meeting from home can feel safer and less intimidating, especially for those who experience anxiety about in-person therapy or have difficulty opening up face-to-face.

A Personalized Setting – Being in your own space allows you to incorporate meaningful items, such as photos or artwork, into sessions in ways that may enhance the therapeutic process.

Enhanced Privacy – Virtual therapy eliminates the possibility of running into acquaintances in a waiting room, offering a more discreet option for those who prefer additional confidentiality.

Online therapy isn’t just a matter of convenience—it can also create a more flexible, personalized, and accessible experience. If you’re curious about whether virtual sessions are right for you, I’d be happy to help answer any questions.

While online therapy offers many benefits, it’s important to consider potential challenges as well. Some factors that may impact the virtual therapy experience include:

Technology Issues – Poor internet connections or software glitches can interrupt sessions, making it harder to stay fully engaged in the therapeutic process.

Limited Nonverbal Cues – Since therapists rely on body language and facial expressions to understand emotions, virtual sessions may make it more challenging to pick up on subtle cues.

Potential Distractions – Unlike an office setting, home environments may introduce interruptions from family members, pets, or outside noise that can disrupt focus.

Privacy Considerations – While I use secure, HIPAA-compliant platforms, online communication always carries some level of data security risk. Ensuring a private, quiet space for sessions can also help maintain confidentiality.

Despite these potential challenges, many people find online therapy to be an effective and convenient option. If you have concerns about whether virtual sessions will work for you, I’d be happy to discuss solutions to make the experience as beneficial as possible.

Protecting your privacy is essential when meeting with a therapist online. Here are several steps you can take to maintain confidentiality and security during virtual sessions:

Use a Secure Platform – Make sure your therapist uses HIPAA-compliant software with end-to-end encryption to protect your data.

Avoid Public Wi-Fi – Connect to a private, password-protected Wi-Fi network rather than public or shared networks, which may be more vulnerable to security breaches.

Verify Security Features – Ask if your therapist enables features like a virtual waiting room to prevent unauthorized access to your session.

Use Personal Accounts – Communicate with your therapist through personal (not work-related) accounts to avoid employer access or agency records requests.

Secure Communications – Request that your therapist uses encrypted messaging or secure platforms (such as Orchid) for appointment details and sensitive information.

Keep Meeting Details Private – Do not store session links in publicly accessible calendars or share them on unprotected platforms.

Choose a Private Space – Find a quiet, secure room such as a bedroom or office where you won’t be overheard or interrupted.

Use Headphones – This helps keep conversations private and reduces the chance of others overhearing your session.

Minimize Disruptions – If you live with others, consider using white noise, sound machines, or noise-canceling headphones to maintain privacy. Locking doors or positioning your screen away from open spaces can also help.

If you have concerns about privacy, your therapist can work with you to identify strategies that help create a safe and confidential therapy experience.

While I am an out-of-network provider and do not bill insurance directly, many of my clients successfully seek reimbursement for online therapy through their out-of-network benefits. Each insurance plan has its own policies regarding telehealth coverage, so it’s important to check with your provider to understand your specific benefits.

Since the start of the COVID-19 pandemic, many insurance companies expanded their coverage for virtual therapy, either by introducing new policies or temporarily waiving existing restrictions. While some of these changes have remained in place, others may vary depending on your plan and provider.

To determine whether your insurance covers online therapy, I recommend contacting your insurance company and asking:

Does my plan cover out-of-network telehealth services?

Are there any restrictions or limitations compared to in-person therapy?

What percentage of the session fee is reimbursed?

Do I need a referral or pre-authorization for coverage?

If you’re interested in using your out-of-network benefits, I’m happy to provide superbills or documentation to help facilitate reimbursement.

Take The First Step ...

To get started, please call, text, or email to arrange a confidential initial consultation session to see if online therapy would be a good fit for you.

Scroll to Top